Ergonomic Risk Assessment of Warehouse Workers in the Courier Service Industry: A Case Study from Kuantan, Malaysia

Ismail, Alya Nadhirah and Widia, Mirta and Sukadarin, Ezrin Hani and Mohd Nawi, Wan Norlinda and Abidin, Mohammad Faizal Zainal (2024) Ergonomic Risk Assessment of Warehouse Workers in the Courier Service Industry: A Case Study from Kuantan, Malaysia. Jurnal optimasi sistem industri, 23 (1). pp. 61-75. ISSN 2442-8795

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Abstract

e global surge in demand for courier services has introduced both benefits and challenges. Courier workers face immense pressure to handle large volumes of orders, leading to increasing cases of health and occupational injuries. e lack of ergonomic interventions in their work highlights the urgent need for ergonomic assessments in the courier industry. In Malaysia, current ergonomic risk assessments for warehouse courier workers are insufficient, making it essential to identify prevalent musculoskeletal disorders (MSDs) and determine the associated risk factors and levels posed by their daily tasks. is study aimed to address this gap by conducting ergonomic risk assessments among 35 warehouse workers using the Cornell Musculoskeletal Discomfort Questionnaire (CMDQ), the Initial Ergonomic Risk Assessment (ERA) Checklist, and Rapid Entire Body Assessment (REBA). ree different work tasks were observed: scanning and sorting, tiered storage and stacking, and load unloading. e findings revealed that lower back pain was the most common ailment (14.5%), followed by hip pain (8.39%) and neck pain (7.89%). e tiered stacking storage activity posed the highest ergonomic risk, with identified risk factors including awkward postures, static and sustained activity, and repetitive tasks. e REBA analysis indicated a very high-level risk for tiered stacking storage, necessitating immediate ergonomic interventions. ese findings contribute to the field of ergonomics and provide valuable insights for safety practitioners, ergonomists, researchers, and academicians in occupational safety and health and the courier service industries.

Item Type:	Article
Uncontrolled Keywords:	manual handling, ergonomic risk assessment, musculoskeletal disorders, courier service, warehouse activities
Subjects:	T Technology > TA Engineering (General). Civil engineering (General)
Divisions:	Faculty of Engineering Technology > Department of Chemical Engineering Technology
Depositing User:	Mr. Mohamad Zulkhibri Rahmad
Date Deposited:	19 Mar 2025 00:44
Last Modified:	19 Mar 2025 00:44
URI:	http://eprints.uthm.edu.my/id/eprint/12527

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