IT/IS outsourcing relationship factors in higher education institution: behavioral dimensions from client perspectives

Abdul Hamid, Nor Aziati and Suberamany, Rajeev (2009) IT/IS outsourcing relationship factors in higher education institution: behavioral dimensions from client perspectives. International Journal of Human and Social Sciences, 4 (12). pp. 902-911. ISSN 2010-4081

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Official URL: http://www.waset.org/journals/ijhss/

Abstract

Higher education institutions are increasingly opting to outsourcing methods in order to sustain themselves and this creates a gap of literature in terms of how they perceive the relationship. This research paper attempts to identify the behavioral and psychological factors that exist in the engagement thus providing valuable information to practicing and potential clients, and vendors. The determinants were gathered from previous literatures and analyzed to formulate the factors. This study adopts the case study and survey approaches in which interviews and questionnaires are deployed on employees of IT-related department in a Malaysian higher education institution.

Item Type:Article
Uncontrolled Keywords:Higher education institution; information technology; outsourcing; relationship
Subjects:H Social Sciences > H Social Sciences (General)
L Education > LB Theory and practice of education > LB2300 Higher education
Divisions:Faculty of Technology Management, Business and Entrepreneurship > Department of Management and Technology
ID Code:1620
Deposited By:Ms Nor Aziati Abdul Hamid
Deposited On:29 Dec 2011 15:27
Last Modified:29 Dec 2011 15:27

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