Che Rusuli, Muhamad Saufi (2014) Linkage between knowledge management practices towards library user’s satisfaction at Malaysian University Libraries. Doctoral thesis, Universiti Tun Hussein Onn Malaysia.
|
Text
24p MUHAMAD SAUFI CHE RUSULI.pdf Download (3MB) | Preview |
|
![[img]](http://eprints.uthm.edu.my/style/images/fileicons/text.png) |
Text (Full Text)
MUHAMAD SAUFI CHE RUSULI WATERMARK.pdf Restricted to Registered users only Download (5MB) | Request a copy |
Abstract
Academic library services have begun to apply various knowledge management (KM) practices in the provision of library services. KM has been developed to enhance the use of organizational knowledge through practices and organizational learning. KM practices include the creation, capture and/or acquisition of knowledge, its retention and organization, its dissemination and re-use, and general responsiveness to the new knowledge. The focus of this research is the assessment of KM practices, particularly creation, acquisition, capture, sharing, recording and preservation, and their effects on Library User’s Satisfaction (LUS) in Malaysian university libraries. The objective of this research is the development of a model to enhance KM processes (i.e. Creation, acquisition, capturing, sharing, recording, and preserving) and to improve library users’ satisfaction. A quantitative approach in research methodology is employed (e.g. Questionnaire) for the purpose of generating new knowledge and understanding of library concerns. The findings of this research show that the overall KM practice at six Malaysian university libraries is at a high level. The findings from the structural model indicated that two KM processes, namely knowledge creation and acquisition, are not supported in terms of KM practices at Malaysian university libraries. Other KM processes, namely capturing, sharing, recording, and preserving are fully supported towards KM practices in the library. Hence, the major contribution of this research is a model, namely KM Practice-Library User’s Satisfaction (KMP-LUS) highlighting six KM processes based on strong Structural Equation Modeling (SEM) fit indices.
| Item Type: | Thesis (Doctoral) |
|---|---|
| Subjects: | H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HD Industries. Land use. Labor > HD28-70 Management. Industrial Management |
| Divisions: | Faculty of Technology Management and Business > Department of Technology Management |
| Depositing User: | Mrs. Sabarina Che Mat |
| Date Deposited: | 04 Oct 2021 08:48 |
| Last Modified: | 04 Oct 2021 08:48 |
| URI: | http://eprints.uthm.edu.my/id/eprint/1725 |
Actions (login required)
 |
View Item |