The role of chatterbots in enhancing tourism: a case study of Penang tourism spots

Kasinathan, Vinothini and Mustapha, Aida and Che Abdul Rani, Mohamad Firdaus and A. Mostafa, Salama (2020) The role of chatterbots in enhancing tourism: a case study of Penang tourism spots. IAES International Journal of Artificial Intelligence (IJ-AI), 9 (4). pp. 569-575. ISSN 2252-8938

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Chatterbots have been widely used as a tool for conversational booking assistance mainly for hotels such as the Expedia. This paper extends the use of chatterbot beyond booking by presenting the proof of concept of a chatterbot expert system called the VIZARD. The proposed VIZARD is developed using an expert system shell called verbot. The core of Vertbot 5 is the natural language processing (NLP) engine based on pattern matching. The core Verbot 5 engine is responsible for finding matches to a given user input string and firing the appropriate rule. The findings from the user acceptance test concluded that majority of the respondents agreed that the VIZARD expert system stands at an unbiased state while being more aligned on supporting the usefulness of the system.

Item Type: Article
Uncontrolled Keywords: Chatterbots; conversational agents; expert system; scheduling; tourism; verbot
Subjects: G Geography. Anthropology. Recreation > G Geography (General) > G149 - 180 Travel. Voyages and travels (General) > G154.9 - 155.8 Travel and state. Tourism
Depositing User: Mr. Abdul Rahim Mat Radzuan
Date Deposited: 18 Oct 2021 03:07
Last Modified: 18 Oct 2021 03:07

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