Facilities management knowledge : should it be included in tourism education?

Manaf, Zaharah and Mohd. Razali, Mohammad Najib (2005) Facilities management knowledge : should it be included in tourism education? In: Asia Pacific Chrie Confence 2005.

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Abstract

The tourism industry provides and caters for all types of facilities essentially needed by tourists who come to the Malaysian shore. They spend time and money on local tourism products and use facilities provided for, publicly or privately. First class services would be expected if we are to compete with other tourist destinations in terms of facilities provided within the hospitality industry to ensure they keep coming back to our shores. After all, tourists will only come back if they find that their expectations of our tourism industry are duly met. These facilities need to be managed to ensure that services and products are of the quality expected by the industry. The personnel who manage them need to be equipped with knowledge and skills and this could be achieved if their training introduce the concept of facilities management. Tourism educators could include the FM knowledge to ensure that personnel who handle tourism services and products are provided with basic knowledge so that they will be able to manage facilities systematically. After all, tourism educators are the front liners who could mould future hospitality managers to be aware of the importance of managing facilities within the tourism industry. One of the major functions of Facilities Management is to ensure that the physical resources remain as an asset to the business and not a liability. In times of high operating costs, increasing competition amongst businesses and rising employees' and customers' expectations, organization should try to maximize the return on their investments in both facilities and human resources, which are the greatest assets of any organization. Buildings, facilities and people all interrelate to the extent that failure in one link of the chain will affect overall performance. Hospitality managers, who will have to manage physical assets belonging to the organization he works with, will have the skills and knowledge in managing these facilities to ensure tourists expectations are met while keeping the operational costs viable. This paper seeks to highlight the importance of facilities management in the tourism industry and how this knowledge could enhance the overall management skills of future managers in the industry.

Item Type:Conference or Workshop Item (Paper)
Uncontrolled Keywords:facilities; facilities management; tourism education
Subjects:T Technology > TS Manufactures > TS155-194 Production management. Operations management
Divisions:Faculty of Technology Management, Business and Entrepreneurship > Department of Construction and Property Management
ID Code:1883
Deposited By:Mrs Hasliza Hamdan
Deposited On:04 Oct 2011 12:05
Last Modified:04 Oct 2011 12:05

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