The impact of employees' job satisfaction and stress on work quality

Kamaruddin, Nor Kamariah and Abdullah, Norhazana and Shamsuddin, Alina (2012) The impact of employees' job satisfaction and stress on work quality. In: Proceedings International Conference of Technology Management, Business and Entrepreneurship 2012 (ICTEMB2012), 18-19 December 2012, Melaka, Malaysia.



Work quality is an important organizational aspect because it reduces the organizational costs and ensures good performance. Realizing the importance of work quality, it is important to investigate whether job satisfaction and stress effect work quality. However, there are limited studies focusing job satisfaction and stress on work quality. Therefore, the research objective is to determine the relationship of job satisfaction, stress, and work quality. The research design of this study was multiple case studies using a quantitative approach. The study was carried out in two companies in Masai City, where standardized established questionnaires by Spector and NIOSH’s Generic were distributed to all of the employees in the companies. Pilot test was conducted before distribution and the rate return is 93.0% after collected. Pearson correlation coefficient test was used to determine the relationship among the variables. The questionnaire data was analysed by using Statistical Package for Social Science (SPSS). The findings showed that there were insignificant relationship between job satisfaction and stress on work quality. This research enables the selected companies to understand their employees’ job satisfaction and stress, and the result can be used as a reference to improve their efficiency.

Item Type:Conference or Workshop Item (Paper)
Uncontrolled Keywords:job satisfaction; stress; work quality
Subjects:H Social Sciences > HF Commerce > HF5549-5549.5 Personnel management. Employment management
Divisions:Faculty of Technology Management and Business > Department of Technology Management
ID Code:3493
Deposited By:Normajihan Abd. Rahman
Deposited On:01 Apr 2013 15:16
Last Modified:21 Jan 2015 16:19

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