Development of knowledge management strategies for property management companies in Malaysia

Razali, Muhammad Najib and Juanil, David Martin (2010) Development of knowledge management strategies for property management companies in Malaysia. In: International Real Estate Research Symposium, 27-29 April 2010 , Putra World Trade Centre, Kuala Lumpur .

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Abstract

This paper attempts to develop a knowledge management framework concept that can be used by property management companies in Malaysia. The strategy, which takes the form of a conceptual model, is formulated from various literature surveys on knowledge management. It is then tested upon property management companies in Malaysia. The case study includes 25 property management companies registered with the Board of Valuers, Appraisers and Estate Agents. Empirical validation was done to propose the KM strategies model in the context of property management. Using statistical analysis, several magnitudes were identified as key strategies of KM in the property management companies. From the findings, an inclusive set of activities of KM in property management companies in Malaysia is shown.

Item Type:Conference or Workshop Item (Paper)
Uncontrolled Keywords:knowledge management strategy,property management,malaysia
Subjects:H Social Sciences > HD Industries. Land use. Labor
Divisions:Faculty of Technology Management and Business > Department of Real Estate Management
ID Code:483
Deposited By:Ms Aryanti Ahmad
Deposited On:28 Sep 2010 11:31
Last Modified:29 Apr 2011 14:40

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