A review of service user’s experience on the facilities provision with physical and demographic attributes at UTHM student’s residential colleges

Abubakar, Musa Alkali and Kasim, Rozilah (2013) A review of service user’s experience on the facilities provision with physical and demographic attributes at UTHM student’s residential colleges. In: 1st FPTP Postgraduate Seminar 2013, 23 December 2013, Fakulti Pengurusan Teknologi dan Perniagaan, UTHM .

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Abstract

Presently higher institutions of learning are trying to attract more number of students in their own programs and employing various strategies to maintain their students. Malaysia has two (2) percent of the world’s international student population, as of 2009 and was ranked the world’s 11th most preferred study destination. The country has therefore become a strong force in international education and thus they need to examine and understand how these students fit into and perceive the services delivered in the residential colleges of their higher institutions of learning. Therefore the aim of the study is to assess the service user’s experience on the physical and demographic attributes at UTHM students’ residential colleges. The study intends to explore the most important physical and demographic factors that influence the service user’s experience in the study area as well as measure the value of the physical and demographic attributes that influence service user’s experience in the study area. This study intends to use mixed method, and a sample population of 189 international students will be involved. The implication of the study is that it will help to formulate guidelines in terms of designs, construction and maintenance for future developments of students’ residential colleges. Conversely the study will also serve as a yardstick in measuring the key element of facilities that are more users centered for UTHM students’ residential colleges.

Item Type:Conference or Workshop Item (Paper)
Uncontrolled Keywords:service user experience; students’ residential colleges; physical attributes; demographic attributes; international students
Subjects:T Technology > TH Building construction > TH3301-3411 Maintenance and repair
Divisions:Faculty of Technology Management and Business > Department of Property Management
ID Code:5806
Deposited By:Normajihan Abd. Rahman
Deposited On:01 Sep 2014 11:59
Last Modified:01 Sep 2014 11:59

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