Assessment of international students’ experience on attributes of physical facilities provision at UTHM residential colleges

Abubakar, Musa Alkali (2015) Assessment of international students’ experience on attributes of physical facilities provision at UTHM residential colleges. Masters thesis, Universiti Tun Hussein Onn Malaysia.

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Abstract

Presently higher institutions of learning are trying to attract more number of international students in their own programs and employing various strategies to maintain their students. Malaysia has two (2) percent of the world‘s international student population, as of 2013 and was ranked the world‘s 11th most preferred study destination. The country has therefore become a strong force in international education and thus they need to examine and understand how these students fit into and perceive the services delivered in the residential colleges of their higher institutions of learning. The aim of the research is to assess service user‘s experience on the facilities provided at UTHM students‘ residential colleges. The research determines the existing level of physical attributes and analyzes the relationship between physical and demographic attributes on service user‘s experience with the facilities provision at the study area. The study adopted mixed method approach and questionnaires were distributed to 210 respondents, in which 189 responses were collected. Moreover, thematic network analysis was used for analyzing the qualitative data while quantitative data was analyzed using SPSS (Version 20) in which multiple and logistic regression analysis was used. The research determines the existing level of physical attributes at UTHM students‘ residential colleges which include the availability, comfortability and quality of the physical attributes. Moreover a data analysis shows that there is a significant relationship between the demographic attributes of service users with the availability, comfortability and quality of some physical attributes. The research proposed a set of user-centered indicators that helps UTHM residential colleges to achieve a positive service user experience on the facilities provisions at the study area. The finding of this study helps to formulate guidelines in terms of improvement, maintenance, design and construction for future developments of students‘ residential colleges. While on the other hand serve as a yardstick in measuring the key element of facilities that are more user‘s centered for the UTHM residential colleges.

Item Type:Thesis (Masters)
Subjects:T Technology > TH Building construction > TH845-895 Architectural engineering. Structural engineering of buildings
ID Code:7983
Deposited By:Normajihan Abd. Rahman
Deposited On:28 Apr 2016 12:30
Last Modified:28 Apr 2016 12:30

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