Patient process flow improvement: value stream mapping

Haron, Siti Haizatul Aishah and Ramlan, Rohaizan (2015) Patient process flow improvement: value stream mapping. Journal of Management Research, 7 (2). pp. 495-505. ISSN 1941-899X


Official URL:


Value stream mapping (VSM) is one of a lean technique and a preferred tool to visualize and understand a process flow that involves process mapping technique. VSM is drawn as pictures of processes with the purpose of identifying the flow of work, information, as well as understanding the structure of departments. It helps to reduce waste and lead time in delivery service and even support the administration and management. The application of VSM in Malaysia healthcare is still in early stage. The crucial issue concerned is the long waiting time faced by patient. Therefore, the objective of this study is to improve the process flow of patient by reducing lead time and waste. This study focuses on applying VSM in clinic which involve quantitative data collection. The result provides clear evidence in reducing the lead time and waste by using VSM which has been proposed in the future state map.

Item Type:Article
Uncontrolled Keywords:healthcare; lean; process improvement; value stream mapping; waste removal
Subjects:T Technology > TS Manufactures > TS155-194 Production management. Operations management
Divisions:Faculty of Technology Management and Business > Department of Production and Operation
ID Code:8193
Deposited By:Normajihan Abd. Rahman
Deposited On:24 Jul 2016 15:03
Last Modified:24 Jul 2016 15:03

Repository Staff Only: item control page