Quality management maturity and its relationship with human resource development strategies in manufacturing industry

Wan Ahmad , Wan Nurul Karimah (2008) Quality management maturity and its relationship with human resource development strategies in manufacturing industry. Masters thesis, Universiti Putra Malaysia.

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Abstract

Total quality management is playing an important role in helping organizations to become more resilient and competitive in the global market. A lot of organizations have succeeded and become global leaders in their business through the implementation of quality management. However, total quality management would not be effective without thorough understandings and undivided conimhment by employees. Since there is a lack of study on the topic, this study seeks to understand the relationship between quality management maturity and human resource development strategies in manufacturing industry. Quality management maturity can be defined as the degree, extensiveness or quality of an organization implementation of quality management system or programs. It is very important to understand the relationship as it provides the understanding on how organizations shape their human resources to realize quality goals as their maturity increase. The data from two samples consisting of manufacturing companies and employees of an automotive company have been gathered using two sets of questionnaires. The result of hypothesis testing indicated that there is a positive relationship between quality maturity and human resource development strategies where the Pearson's r value is 0.752 for manufacturing companies and 0.644 for the automotive company; thus resulted in the rejection of Ho for both samples. In addition, the critical factors of quality management implementation were found to influence the variation found in human resource developments strategies; r2 value for manufacturing sample is 56.6% and for the automotive company is 41.5%. Based on the results, it can be concluded that as an organization's maturity in quality management implementation increases, the human resource development strategies in the organization can be expected to become more comprehensive. Employees' empowerment, involvement as well as providing the means for them to develop themselves through trainings are the most important human resource development strategies since it will increases employees' work motivation and satisfaction. Consequently, it can contribute to greater acceptance of changes needed in continuous improvement process as well as will increase organization's performance. In the future, a longitudinal study can be done to observe the causal relationship between quality management maturity and human resource development.

Item Type:Thesis (Masters)
Subjects:T Technology > TS Manufactures
ID Code:829
Deposited By:Ms Aryanti Ahmad
Deposited On:06 Apr 2011 10:20
Last Modified:29 Apr 2011 14:42

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