Mediator effect of statistical process control between total quality management (TQM) and business performance in Malaysian automotive industry

Ahmad@Mohamad, Md Fauzi and Raja Mohd Rasi, Raja Zuraidah and Zakuan, N. and Hisyamudin, M. N. N. (2015) Mediator effect of statistical process control between total quality management (TQM) and business performance in Malaysian automotive industry. 3rd International Conference of Mechanical Engineering Research (ICMER 2015), 100 (2015). pp. 1-7. ISSN 012067

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Official URL: https://dx.doi.org/10.1088/1757-899X/100/1/012067

Abstract

In today’s highly competitive market, Total Quality Management (TQM) is vital management tool in ensuring a company can success in their business. In order to survive in the global market with intense competition amongst regions and enterprises, the adoption of tools and techniques are essential in improving business performance. There are consistent results between TQM and business performance. However, only few previous studies have examined the mediator effect namely statistical process control (SPC) between TQM and business performance. A mediator is a third variable that changes the association between an independent variable and an outcome variable. This study present research proposed a TQM performance model with mediator effect of SPC with structural equation modelling, which is a more comprehensive model for developing countries, specifically for Malaysia. A questionnaire was prepared and sent to 1500 companies from automotive industry and the related vendors in Malaysia, giving a 21.8 per cent rate. Attempts were made at findings significant impact of mediator between TQM practices and business performance showed that SPC is important tools and techniques in TQM implementation. The result concludes that SPC is partial correlation between and TQM and BP with indirect effect (IE) is 0.25 which can be categorised as high moderator effect

Item Type:Article
Subjects:H Social Sciences > H Social Sciences (General)
Divisions:Faculty of Technology Management and Business > Department of Production and Operation
ID Code:8319
Deposited By:Mrs. Nurhayati Ali
Deposited On:11 Sep 2016 16:10
Last Modified:11 Sep 2016 16:10

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