The role of perceived organisational support on employee's job performance: an empirical study on private telecommunication companies in Malaysia

Ahmed Mohamed, Sa'diya (2016) The role of perceived organisational support on employee's job performance: an empirical study on private telecommunication companies in Malaysia. Masters thesis, Universiti Tun Hussein Onn Malaysia.

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Abstract

The present study examined the role of perceived organizational support (POS) on job performance of the employees of private telecommunication companies in Malaysia. Specifically, the objectives were: (1) to investigate the association between POS antecedents and POS; (2) to examine the association between POS and POS consequences; (3) to investigate the association between POS consequences and employees' job performance and (4) to analyze the mediating role of POS consequences on the relationship between POS and job performance. The sample size consisted of 274 employees from four companies such as Telekom Malaysia, Celcom, Maxis and DiGi. The employees were asked to complete a survey of questionnaire of the study which contains all the scales of the proposed variables of the study. Pearson correlation was used for the analysis of the hypotheses of the relationships between the variables. The findings have shown that there were positive significant relationships between all of the variables according to the proposed hypotheses of the study, except the relationship between POS and two types of organizational cultures such as market and hierarchy, in which the obtained results have shown that there were negative relationships between these variables and POS. The mediation roles of POS consequences such as job satisfaction, employee engagement and affective commitment in the relationship between POS and job performance were also examined. Results have shown that POS consequences have partially mediated the relationship between POS and job performance. Discussion of the findings, implications of the study, recommendations of the future work and conclusions were also discussed.

Item Type:Thesis (Masters)
Subjects:H Social Sciences > HF Commerce > HF5549-5549.5 Personnel management. Employment management
ID Code:9026
Deposited By:Mr. Mohammad Shaifulrip Ithnin
Deposited On:11 Apr 2017 08:56
Last Modified:11 Apr 2017 08:56

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