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Associating user’s psychology into quality of service: an example of web adaptation services

Md Fudzee, Mohd Farhan and Mohamed, Juliana and Ramli, Azizul Azhar and Kasim, Shahreen and Mahdin, Hairulnizam and Ismail, Mohd Norasri and Ismail, Azizan and Jofri, Mohd Hanif (2017) Associating user’s psychology into quality of service: an example of web adaptation services. Acta Informatica Malaysia, 1 (1). pp. 29-31. ISSN 25210505

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Content adaptation is a potential solution for tailoring multimedia web content according to the users’ preferences and heterogeneous devices’ constraints. Content adaptation can be done as third party service over the Internet. Users may pay for the service thus demand quality. The quality should include the human psychological factors. One of these factors is the maximum time a user can wait for the output to be displayed. Thus, response time is one of the qualities of service (QoS) to be considered in assessing the deliverability of content adaptation services. However, the advertised response time may not be deliverable accordingly during the actual service execution due to heavy load. Practically, the service provider should able to determine a current deliverable response time before the service level agreement (SLA) is settled with the users. In this paper, we propose a strategy for service providers to evaluate incoming requests and capable of offering the new response time. The proposed strategy takes into account the current server load and enables a mechanism for the user to evaluate whether the new response time can be accepted or not. We analyzed the performance of the proposed strategy in terms of SLA settlement under various conditions. The results indicate that the proposed strategy performs well.

Item Type: Article
Uncontrolled Keywords: Quality of service; web adaptation service; user psychology
Subjects: T Technology > T58.5-58.64 Information technology
Divisions: Faculty of Computer Science and Information Technology > Department of Multimedia
Depositing User: Mr. Mohammad Shaifulrip Ithnin
Date Deposited: 11 Oct 2018 03:39
Last Modified: 11 Oct 2018 03:39
URI: http://eprints.uthm.edu.my/id/eprint/10464
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