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Quality of service in public higher education institution (HEI) facilities: a critical literature review

Hasbullah, Amilia and Wan Yusoff, Wan Zahari (2018) Quality of service in public higher education institution (HEI) facilities: a critical literature review. International Journal of Innovation and Business Strategy (IJIBS), 9 (1). pp. 64-68. ISSN 2232044X

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Abstract

This study presents an initial step for the development of a suitable approach to assess public higher education institution (HEI) facilities’ service quality. Nowadays, spirit of service excellence has become prominent within HEIs. In this sense, research focused on quality of service in public HEI context. This topic mostly discusses about service quality in programmes and processes in HEIs. Nevertheless, studies focusing on service quality, particularly in facilities, are still lacking. This justifies the development of an approach to assess quality of service in public HEI facilities.

Item Type: Article
Uncontrolled Keywords: Service quality; facilities services; higher education institution
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD101-1396 Land use
Divisions: Faculty of Technology Management and Business > Department of Real Estate Management
Depositing User: Mr. Mohammad Shaifulrip Ithnin
Date Deposited: 23 Jun 2019 07:00
Last Modified: 23 Jun 2019 07:00
URI: http://eprints.uthm.edu.my/id/eprint/11256
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