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Customer satisfaction towards shopping mall: basic concept and structure

Lee, Ka Ngai and Mohd Safian, Edie Ezwan (2017) Customer satisfaction towards shopping mall: basic concept and structure. In: Urban Dynamics. Series 1 . Penerbit UTHM, pp. 117-132. ISBN 9789672110743

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To date, there are no specific globally recognized standards and guidelines in differentiating the usage of terminologies such as shopping mall, shopping center, and shopping complex. According to the International Council of Shopping Centers [1], the terms ‘shopping centre’, and ‘mall’ may be used interchangeably. This is due to the fact that both terms are broadly accepted and commonly understood to denote a purpose-built retail centre with a number of retail lots, shared amenities and services such as air-conditioning in common areas, parking space, and so on. The retail centre is usually owned by one landlord or an owner. Retail lots may be sold or let to individual owners on a strata basis. The International Council of Shopping Centers, and Urban Land Institute which are the two most recognized organizations in the industry had defined shopping center as a group of retail and other commercial establishments that are planned, developed, owned and managed as a single property, with parking lots provided. The three main physical configurations of shopping centers are malls, open-air centers, and hybrid centers [1].

Item Type: Book Section
Subjects: H Social Sciences > HF Commerce > HF5001-6182 Business
Divisions: Faculty of Technology Management and Business > Department of Real Estate Management
Depositing User: Mr. Mohammad Shaifulrip Ithnin
Date Deposited: 31 Jul 2019 00:58
Last Modified: 31 Jul 2019 00:58
URI: http://eprints.uthm.edu.my/id/eprint/11339
Statistic Details: View Download Statistic

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