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SPC in service industry: case in teaching and learning process variability monitoring

Zolkepley, Z. and Djauhari, M. A. and M. Salleh, R. (2017) SPC in service industry: case in teaching and learning process variability monitoring. In: Proceeding of the 25th National Symposium on Mathematical Sciences (SKSM25), 27–29 August 2017, Pahang, Malaysia.

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Abstract

Statistical Process Control (SPC) technique have long been developed and implemented for quality improvements in manufacturing process. However, it is not so developed in service industry and particularly in teaching and learning process. On the other hand, it is easier to monitor manufacturing industrial process than monitoring teaching and learning process. In the former, the sub-group size is small and constant while in the latter, it is large and nonconstant. In this paper we focus on analyzing the disparity of teaching and learning process variability among classes in a Sekolah Menengah Kebangsaan using the improved generalized variance chart. For that purpose, the appropriate control limits will be developed such that it can be used for general sampling design. The result will be used to monitor the variability of teaching and learning process. A diagnostic tool will also be delivered to understand why, if any, a class is out-of-control.

Item Type: Conference or Workshop Item (Paper)
Subjects: Q Science > QA Mathematics > QA273 Probabilities. Mathematical statistics
Divisions: Faculty of Applied Science and Technology > Department of Mathematics and Statistic
Depositing User: Mr. Mohammad Shaifulrip Ithnin
Date Deposited: 31 Jul 2019 01:00
Last Modified: 31 Jul 2019 01:00
URI: http://eprints.uthm.edu.my/id/eprint/11392
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