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Analysis of quality management system (QMS) practises and organization performance

Ismail, Siti Norziah and Atan, Siti Anisah (2018) Analysis of quality management system (QMS) practises and organization performance. In: Transformation Of Manufacturing Technology And Management: A Collection Of Readings. Penerbit UTHM, pp. 1-9. ISBN 9789672110965

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A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organization's purpose and strategic direction (ISO9001:2008). It is expressed as the organizational goals and aspirations, policies, processes, documented information and resources needed to implement and maintain it. Early quality management systems emphasized predictable outcomes of an industrial product production line, using simple statistics and random sampling. By the 20th century, labor inputs were typically the most costly inputs in most industrialized societies, so focus shifted to team cooperation and dynamics, especially the early signaling of problems via a continuous improvement cycle. In the 21st century, QMS has tended to converge with sustainability and transparency initiatives, as both investor and customer satisfaction and perceived quality is increasingly tied to these factors. Of QMS regimes, the ISO 9000 family of standards is probably the most widely implemented worldwide – the ISO 19011 audit regime applies to both, and deals with quality and sustainability and their integration

Item Type: Book Section
Subjects: T Technology > TS Manufactures > TS155-194 Production management. Operations management
Divisions: Faculty of Technology Management and Business > Department of Production and Operation Management
Depositing User: Mr. Mohammad Shaifulrip Ithnin
Date Deposited: 29 Aug 2019 03:41
Last Modified: 29 Aug 2019 03:41
URI: http://eprints.uthm.edu.my/id/eprint/11462
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