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Key performance indicators used to measure SMEs business performance

Ahmad, Abd Rahman and Tan, Li San and Ng, Kim Soon and Md Yusoff, Rosman and Md Sapry, Hairul Rizad (2017) Key performance indicators used to measure SMEs business performance. In: 29th IBIMA Conference, 3-4 May 2017, Vienna, Austria.

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Abstract

Organisations like Small and Medium Enterprises (SMEs) in many countries such as Malaysia must have the ability to accommodate the increasingly global competitive. Due to a great number of challenges that threaten SMEs survival, many of them look competitive advantages by better managing their processes through new improvements and investments in order to increase the overall efficiency. In the current competitive circumstances, many organisations especially SMEs are required to monitor their business performance on a sustained basis. In this study, the interview method of qualitative research is used by researcher to collect data. Results indicated that KPIs are a tool that is used to assist companies to indicate and monitor the organizational performance. By having the KPIs, a company can measure and monitor their performance and sustainability of their business.

Item Type: Conference or Workshop Item (Paper)
Subjects: H Social Sciences > HF Commerce > HF5001-6182 Business
Divisions: Faculty of Technology Management and Business > Department of Business Management
Depositing User: Mr. Mohammad Shaifulrip Ithnin
Date Deposited: 30 Sep 2019 03:23
Last Modified: 30 Sep 2019 03:23
URI: http://eprints.uthm.edu.my/id/eprint/11699
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