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Knowledge worker support system (KWSS) for public sector frontline staff using case based reasoning (CBR)

Salamat, Mohamad Aizi and Md. Fudzee, Mohd Farhan (2009) Knowledge worker support system (KWSS) for public sector frontline staff using case based reasoning (CBR). In: The 11th International Conference on Information Integration and Web-based Applications & Services (iiWAS2009), 14-16 December 2009, Kuala Lumpur Malaysia.

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Abstract

This paper describes the design of the Knowledge Worker Support System (KWSS) for public sector helpdesk using Case Based Reasoning (CBR). It is designed specifically to support public sector frontline staff for delivering solution to a public. In this paper, we proposed the use of a CBR technique to support the design of KWSS for solving the problems by adapting previously successful solutions to similar problems.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: case based reasoning (CBR); knowledge worker; KWSS
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > HD58.7-58.95 Organizational behavior, change and effectiveness. Corporate culture
Divisions: Faculty of Computer Science and Information Technology > Department of Software Engineering
Depositing User: M.Iqbal Zainal A
Date Deposited: 04 Oct 2011 04:28
Last Modified: 04 Oct 2011 04:28
URI: http://eprints.uthm.edu.my/id/eprint/1891
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