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Managing human resource development through balanced scorecard perspective

Ahmad, Abd. Rahman and Ramlan, Rohaizan (2008) Managing human resource development through balanced scorecard perspective. In: Seminar on Managing human resource development through balanced scorecard perspective, 2008, Malaysia University of Technology.


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The Balanced Scorecard (BSC) is a management system. It is not only a measurement system that enables organizations to clarify their vision and strategy, but translate them into action. It provides feedback around both the internal business processes and external outcomes in order to have continuous improvement on the strategic performance and results. When it is fully deployed, the BSC transforms strategic planning from an academic exercise into the nerve center of an enterprise. This research tried to demonstrate the relationship between BSC as a tool for managing and communicating human resource development in the organization. For the purpose of that, the researcher will using four (4) main perspectives in BSC that was develop by Kaplan and Norton which are financial perspective, internal business process perspective, learning and growth perspective and customer perspective. The most important perspective inside the BSC is learning and growth perspective that have significant relationship with the development of human capital in the organization. These concept papers attempt to facilitate communication and understanding of business goals and strategies at all levels in the organization. Rather than that, organization attempt to develop skilled through education and training, motivated employees, provide access to strategic information, align individuals and teams to business unit objectives. By using balanced measures at the organizational level, and by sharing the results with supervisors, teams, and employees, managers are providing the information needed to align employee performance plans with organizational goals. At the same time, by balancing the measures used in employee performance plans, the performance picture becomes complete.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: balanced scorecard; human resource development
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD4801-8943 Labor. Work. Working class
Divisions: Faculty of Technology Management and Business > Department of Technology Management
Depositing User: M.Iqbal Zainal A
Date Deposited: 04 Oct 2011 06:37
Last Modified: 04 Oct 2011 06:37
URI: http://eprints.uthm.edu.my/id/eprint/1909
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