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Reflective review of relationship between total quality management and organizational performance

Mohmad Zakuan @ Zakwan, Norhayati and Yusof, S.M and Shamsudin, S and Laosirihongthong, T. (2008) Reflective review of relationship between total quality management and organizational performance. In: International Conference on Mechanical and Manufacturing Engineering 2008 (ICME2008) : 21-23 May 200, Johor Baharu. Universiti Tun Hussein Onn Malaysia, Batu Pahat. ISBN 9789832963592


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In operation management/strategy research field, Total Quality Management (TQM) has been considered as infrastructural strategy. It has become one of the most recognized models for operational excellence besides Lean Operation, Supply Chain Management, and Technology Management. Both manufacturing and service organizations trend t implement this strategy in order to maintain their competitive advantages. The purpose of this study is to develop the conceptual model of TQM implementation. Authors review updated literature on TQM research organized along two main themes: evolution of TQM considering as a set of practice, and its impacts to organizational performance. Two research questions are proposed in order to re-validate TQM constructs: (a) Is the set of practices associated with TQM valid as a whole? (b) What performance measures should be considered to exhibit an effectiveness of its implementation?

Item Type: Book Section
Uncontrolled Keywords: quality management, performance
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Faculty of Mechanical and Manufacturing Engineering > Department of Manufacturing and Industrial Engineering
Depositing User: Khairunnisa Ahmad
Date Deposited: 18 May 2010 04:19
Last Modified: 29 Apr 2011 06:39
URI: http://eprints.uthm.edu.my/id/eprint/203
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