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Knowledge sharing practice in organization

Che Rusuli, Muhamad Saufi and Tasmin, Rosmaini and Hashim, Norazlin (2011) Knowledge sharing practice in organization. In: International Conference on Teaching and Learning in Higher Education 2011 (ICTLHE2011) , 21-23 November 2011, Melaka.


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The effectiveness of a knowledge sharing activities in organization has the potential of improving customer services, bringing new product to market and reducing cost of business operations. Recently, Information Technologies are often used in knowledge management in informing customers and employees of the latest innovation or development as well as sharing knowledge among the employees. In knowledge management, effective knowledge sharing is considered to be one of the most vital components of KM success. Knowledge sharing practice helps organization to improve performance and achieve their mission. However, many researchers and authors agree and disagree with each others about embedding knowledge sharing practice in workplace. Therefore, this paper discusses generally about knowledge sharing practices in organization to investigate whether knowledge sharing is practiced and embedded sufficiently in organization.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: knowledge management; knowledge sharing; customer service; information technology
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Library > General Items
Depositing User: Nurul Elmy Mohd. Yusof
Date Deposited: 20 Dec 2011 08:13
Last Modified: 20 Dec 2011 08:13
URI: http://eprints.uthm.edu.my/id/eprint/2193
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