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Designing a web-based network troubleshooting expert systems

Abd Wahab, Mohd Helmy and Abu Bakar, Nurazzah and Mohamad Mohsin, Mohd Farhan Designing a web-based network troubleshooting expert systems. Compilation of Papers 2009 - VOLUME 2.


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The widespread use of network requires specialized professionals to deal with issues related to network management, hardware failure, system administration as well as maintenance. Yet, professionals with the required expertise are difficult to find, leading to problems such as increasing maintenance cost, poor network performance as well as users' work performance. This paper presents the first phase of an on-going expert system project that aimed to support the network administrator in troubleshooting the network hardware problems. Knowledge engineering method is used to guide the development process; knowledge is acquired from one network experts using traditional interviewing method. The knowledge acquired from the source is presented in a graphical form such as cognitive map and flowcharts. The system is expected can be executed in a PDA device to ease the administrator during troubleshooting the network problems. This on-going research is currently under synchronizing the user interface to fit in the PDA mobile devices.

Item Type: Article
Uncontrolled Keywords: knowledge engineering; knowledge acquisition; expert system
Subjects: Q Science > QA Mathematics > QA76 Computer software
Depositing User: Normajihan Abd. Rahman
Date Deposited: 07 May 2012 00:45
Last Modified: 07 May 2012 00:45
URI: http://eprints.uthm.edu.my/id/eprint/2484
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