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Information and communication technology in Nigerian Banks: Analysis of services and consumer reactions

Aliyu, Alhaji Abubakar and Tasmin, Rosmaini (2012) Information and communication technology in Nigerian Banks: Analysis of services and consumer reactions. In: International Conference on Business and Economic Research (3rd ICBER 2012), 12 - 13 March 2012., Bandung, Indonesia.


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Information and communication technology has become an important practice among commercial banks in Nigeria. The introduction of ICT has improve banking efficiency in rendering services to customer, The role of ICT in the actualization of various organizational objectives cannot be overemphasized has it ensure prompt delivery of resources essential to attain an enviable ends. Business organizations, especially the banking industry is operating in a complex and competitive environment characterized by these changing conditions and highly unpredictable economic climate with ICT is at the centre of the change curve. ICT has resulted in new delivery channels for banking products and services in Nigeria such as the automated teller machines (ATM’s), mobile banking and Internet banking. In this context, the purpose of this study is to analyse the service and consumer reactions on ICT in the Nigerian Banking industry, analyze the various electronic delivery channels utilized by commercial banks and to assess the consumers’ reactions to these delivery channels.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: banking services; communication technology; consumer reaction; information technology; Nigerian Banks
Subjects: T Technology > T Technology (General)
Depositing User: Normajihan Abd. Rahman
Date Deposited: 06 Jun 2012 03:26
Last Modified: 06 Jun 2012 03:26
URI: http://eprints.uthm.edu.my/id/eprint/2512
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