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Procedure automation with immediate user notification: a case study

Samsudin, Noor Azah and Ahmad Khalid, Shamsul Kamal and Md Yusoff, Amanti and Ihkasan, Mohd Nor and Senin, Zulkifli Procedure automation with immediate user notification: a case study. In: 2011 IEEE Symposium on Business, Engineering and Industrial Applications (ISBEIA), 25 - 28 September 2011, Bayview Hotel Langkawi Malaysia.

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Abstract

There are various procedures in a university that can be automated with Information and Communication Technology (ICT) such as leave application, room reservation, facility booking and, laboratory or library material application. Adding such "inventory based systems" with an immediate feedback notification loop to the user will enhance the application process and increase user satisfaction. In this paper, we present automation of a stationary request procedure with Short Message Service (SMS) notification. As a case study, we designed and implemented the system at the Faculty of Computer Science and Information Technology (FCSIT), Universiti Tun Hussein Onn Malaysia. The descriptions of the system development process are presented. Essentially, the principle idea of the system can be used as a framework to effectively automate any university or business procedures that requires notification.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: ICT; automation; online stationary system; SMS
Subjects: T Technology > T59.5 Automation
Divisions: Faculty of Computer Science and Information Technology > Department of Software Engineering
Depositing User: Normajihan Abd. Rahman
Date Deposited: 24 Dec 2012 08:06
Last Modified: 24 Dec 2012 08:06
URI: http://eprints.uthm.edu.my/id/eprint/2892
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