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A customizable wireless food ordering system with realtime customer feedback

Samsudin, Noor Azah and Ahmad Khalid, Shamsul Kamal and Mohd Kohar, Mohd Fikry Akmal and Senin, Zulkifli and Ihkasan, Mohd Nor A customizable wireless food ordering system with realtime customer feedback. In: 2011 IEEE Symposium on Wireless Technology and Applications (ISWTA), 25-28 September 2011, Langkawi, Malaysia.


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The existence of wireless technology and the emergence of mobile devices enable a simple yet powerful infrastructure for business application. Some early efforts have been made to utilize both technologies in food ordering system implementations. However, the food ordering systems that have been proposed earlier exhibit limitations, primarily in cost effectiveness, allowing customizations and supporting real-time feedback to customers. In this paper, we discuss the design and implementation of a customizable wireless food ordering system with real-time customer feedback for a restaurant (CWOS-RTF). The CWOS-RTF enables restaurant owners to setup the system in wireless environment and update menu presentations easily. Smart phone has been integrated in the CWOS-RTF implementation to facilitate real-time communication between restaurant owners and customers. A preliminary testing suggests that the CWOS-RTF has the potential to eliminate the limitations of existing food ordering systems.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: smart phone; wireless food ordering system; mobile application
Subjects: T Technology > TK Electrical engineering. Electronics Nuclear engineering > TK5101-5865 Telecommunication. Telegraph.
Divisions: Faculty of Computer Science and Information Technology > Department of Software Engineering
Depositing User: Normajihan Abd. Rahman
Date Deposited: 24 Dec 2012 08:17
Last Modified: 24 Dec 2012 08:17
URI: http://eprints.uthm.edu.my/id/eprint/2894
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