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Junaidi, Noni Harianti and Aminuddin, Adnan and Awang Abdullah, Awang Mangala (2020) Perkhidmatan awam mesra rakyat : sejauh mana terjemahan kemesraan? In: Pena birokrasi. Penerbit UTHM, pp. 63-74. ISBN 978-967-2389-99-6

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