UTHM Institutional Repository

Critical success factors for implementing integrated management system (ims): survey and case studies results

Mohammad, Musli and Osman, M.R. and M.Y, Rosnah and Ismail, N. (2007) Critical success factors for implementing integrated management system (ims): survey and case studies results. In: World Engineering Congress 2007, 5 - 9 August 2007, Penang, Malaysia.


Download (190kB)


Business trend nowadays demands for the integration of several business related management systems such as Quality Management System (QMS), Environmental Management System (EMS) and Occupational Health and Safety Management System (OHSMS). The integration of management systems will reduce paperwork, minimise costs, eliminate redundancies and eventually improve system efficiency and effectiveness. This paper explains the Critical Success Factors (CSFs) for implementing Integrated Management System (IMS) based on survey and case studies results. Questionnaires were distributed to 87 companies that are certified with both ISO9000 and ISO14000, which resulted in a response rate of 36.8%. Meanwhile, three case studies were conducted at the manufacturing companies that have implemented IMS. The analysis found that five most Critical Success Factors (CSFs) for IMS implementation are: management commitment and leadership, education and training, continual improvement, performance measurement, and systems and processes.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: critical success factors; integrated management system; Malaysian manufacturing companies.
Subjects: T Technology > TS Manufactures > TS155-194 Production management. Operations management
Divisions: Faculty of Mechanical and Manufacturing Engineering > Department of Manufacturing and Industrial Engineering
Depositing User: Mrs Hasliza Hamdan
Date Deposited: 08 Nov 2012 01:50
Last Modified: 21 Jan 2015 07:38
URI: http://eprints.uthm.edu.my/id/eprint/3240
Statistic Details: View Download Statistic

Actions (login required)

View Item View Item


Downloads per month over past year