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Business Excellence Model: an overarching framework for managing and aligning multiple organisational improvement initiatives

Mohammad, Musli and Mann, Robin and Griggc, Nigel and Wagnera, Jürgen P. (2011) Business Excellence Model: an overarching framework for managing and aligning multiple organisational improvement initiatives. Total Quality Management, 22 (11). pp. 1213-1236. ISSN 1478-3363 (Unpublished)

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Abstract

Business Excellence Models (BEMs) are used by organisations to assess and improve their work practices and paformance. The authors' research identified that there are currently 94 national QuaIitylBnsiness Excellence (BE) Awards used in 83 counmes. While the use of BEMs is widespread, it was identified that many organisations wanted guidance in terms of which improvement initiatives to implement to assist them on their BE journey. This paper discusses how the BEM can be used as an overarching framework for managing and/or aligning multiple improvement initiatives within the organisation. A new model is developed showing some of the main improvement initiatives that can be adopted towards achieving BE, which are arranged according to the common enahling criteria of BEMs and levels of BE maturity. This proposed model can be used as a pathway/mddmap to BE. In developing this model, a Literature review, a document review and several semi-sbuchlred interviews were conducted. Sixteen quality and BE experts were interviewed in New Zealand, Singapore, and Malaysia.

Item Type: Article
Uncontrolled Keywords: business excellence; organisational excellence; business excellence model; quality/business excellence award; organisational improvement initiative; quality tools
Subjects: H Social Sciences > HF Commerce > HF5001-6182 Business
Depositing User: Normajihan Abd. Rahman
Date Deposited: 14 Aug 2018 01:33
Last Modified: 14 Aug 2018 01:33
URI: http://eprints.uthm.edu.my/id/eprint/3900
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