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Bus operation, quality service and the role of bus provider and driver

Md Rohani, Munzilah and Wijeyesekera, Devapriya Chitral and Abdul Karim, Ahmad Tarmizi (2013) Bus operation, quality service and the role of bus provider and driver. Procedia Engineering, 53 (2013). pp. 167-178. ISSN 1877-7058


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This paper outlined the important role played by public transport to meet the demand of business and social life. The paper reviewed the type of bus services, quality of service in the bus operation that influences the passenger decision and also the role of bus provider and bus driver. An improved understanding of the bus operation is important for a well managed bus services. Maintaining a high standard of quality in service and performance is of paramount importance to encourage people to make public transport their preferred choice.

Item Type: Article
Uncontrolled Keywords: bus operation; quality service; bus driver; bus provider
Subjects: H Social Sciences > HE Transportation and Communications
Divisions: Faculty of Civil and Environmental Engineering > Department of Infrastructure and Geomatic Engineering
Depositing User: Normajihan Abd. Rahman
Date Deposited: 20 Jun 2013 03:31
Last Modified: 21 Jan 2015 08:28
URI: http://eprints.uthm.edu.my/id/eprint/3955
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