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Determination of customer requirement for welding fumes index development in automotive industries by using QFD approach

Hariri, Azian and P., N. Azreen and Abdull, Norhidayah and M Leman, A. and M Yusof, M. Z. (2013) Determination of customer requirement for welding fumes index development in automotive industries by using QFD approach. In: International Conference on Mechanical Engineering Research (ICMER2013), 1-3 July 2013, Kuantan, Pahang. (Unpublished)


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This paper discussed on the determination of customer requirement for the development of a welding fumes index by using Quality Function Deployment (QFD) approach. Welding fumes index is developed with the objective to enhance the welding workplace safety and health. Index simplifies complex health-hazard issues of welding fumes to be comprehended easily by the employees and administration. Likert scale questionnaires on the welder desire to know the various welding fumes health effects that exist in their workplace were distributed among welders of an automotive assembly industry in the state of Pahang, Malaysia. A pilot test of the QFD questionnaire were done (n=11) and Cronbach Alpha’s analysis is 0.967 which indicates a high level of internal consistency of the questionnaire scale. In the actual sampling (n=32), the results of the questionnaires show that all the customer requirements (irritant effect, sensitiser effects, respiratory system effect, systemic toxin effect, reproductive toxins effect, carcinogen effect, mixture effect) were equally important to the welders. The relationship between the customer (welder) requirement and technical characteristic were established whereby important technical characteristics were shortlisted (personal sampling 23.0%, multi chemical analysis 20.8%, exposure limit 19.7%, health questionnaire 17.6% and lung function test 14.7%). Development of welding fumes indices according to employees demand will increase the knowledge and awareness on occupational safety and health among employees (welders).

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: welding fumes; welding health effect; quality function deployment (QFD)
Subjects: T Technology > TA Engineering (General). Civil engineering (General) > TA1001-1280 Transportation engineering
Depositing User: Normajihan Abd. Rahman
Date Deposited: 14 Aug 2018 01:32
Last Modified: 14 Aug 2018 01:32
URI: http://eprints.uthm.edu.my/id/eprint/4070
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