UTHM Institutional Repository

Employee satisfaction and citizenship performance among generation X and Y

Wan Yusoff, Wan Fauziah and Tan , Shen Kian and Sivan Rajah, Sivan Rajah (2013) Employee satisfaction and citizenship performance among generation X and Y. In: Proceedings of The 20th International Business Information Management Association Conference, 25-26 March 2013, Kuala Lumpur, Malaysia.


Download (122kB)


This study examines the relationship between Herzberg's Two Factors Theory and Citizenship Performance for generation X and generation Y employees. A sample of 124 respondents from two multinational electronic manufacturing companies was invited into this research. Seven Motivation and Hygiene Factors that adduced in this research are Achievement, Recognition, Work Itself, Promotion, Company Policy and Administration, Pay and Benefit, and Work Condition; while Citizenship Performance is measured by 15 items scale of Organization Citizenship Behaviour (OCB) that combine all causations as one unit of variable. The study revealed the differences in satisfactions on Motivational and Hygiene factors among generation X and generation Y respondents' and their levels of Citizenship Performance. It further concluded with correlations between Motivational and Hygiene factors towards Citizenship Performance for the two selected generations.I

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: Generation X; Generation Y; motivation factors; hygiene factors; citizenship performance; electric & electrical industry
Subjects: H Social Sciences > HF Commerce > HF5549-5549.5 Personnel management. Employment management
Divisions: Faculty of Technology Management and Business > Department of Technology Management
Depositing User: Normajihan Abd. Rahman
Date Deposited: 10 Sep 2013 04:25
Last Modified: 21 Jan 2015 07:34
URI: http://eprints.uthm.edu.my/id/eprint/4118
Statistic Details: View Download Statistic

Actions (login required)

View Item View Item


Downloads per month over past year