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Validating measurement model for total quality management practices on optimization of service organizations using confirmatory factor analysis

Mustafa, Esam M.A. and Bon, Abdul Talib (2013) Validating measurement model for total quality management practices on optimization of service organizations using confirmatory factor analysis. In: Proceedings the 2nd International Conference on Global Optimization and Its Applications 2013 (ICoGOIA 2013) , 28-29 August 2013, Melaka, Malaysia .

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Abstract

Purpose of this paper is to detail a validation of measurement model for Total Quality Management (TQM) practices proposed to optimize services organizations performance outcomes, using Confirmatory Factor Analysis (CFA) method. The measurement model involved data collected from 209 services organizations in Malaysia. Data screening and reliability test were conducted and reported. CFA was applied through two stages, first run and second run, using AMOS ver.20 software. Results of the reliability analysis showed acceptable Cronbach’s Alpha values (more than 0.7). Run-respecify-run procedure of CFA confirmed the measurement model to be utilized for further stages.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: TQM practices; service organizations optimization; CFA; measurement model
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > HD58.7-58.95 Organizational behavior, change and effectiveness. Corporate culture
Divisions: Faculty of Technology Management and Business > Department of Production and Operation Management
Depositing User: Normajihan Abd. Rahman
Date Deposited: 25 Oct 2013 02:18
Last Modified: 21 Jan 2015 08:11
URI: http://eprints.uthm.edu.my/id/eprint/4435
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