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Kesan faktor klien, pembekal dan sistem memori transaktif (TMS) terhadap pemindahan pengetahuan dalam penyumberan luar teknologi maklumat e-kerajaan: kajian kes agensi awam Malaysia

Abdul Hamid, Nor Aziati (2013) Kesan faktor klien, pembekal dan sistem memori transaktif (TMS) terhadap pemindahan pengetahuan dalam penyumberan luar teknologi maklumat e-kerajaan: kajian kes agensi awam Malaysia. PhD thesis, Universiti Kebangsaan Malaysia.


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Knowledge transfer is the process whereby the reciever unit identifies and learns specific knowledge resides in the source unit, and applies the knowledge in another context. This study explores the impact of client, vendor and Transactive Memory System (TMS) in facilitating knowledge transfer between IT outsourcing project teams. Recent research in information system has highlighted the importance of transactive memory in improving the knowledge process's ability and subsequently team performance. A Transactive Memory System is a group-level concept, referring to the aspect of the knowledge that a person has about what another person knows. However, there is limited research reported on the contribution of TMS for knowledge transfer in IT outsourcing particularly among Malaysian Public Agencies. To address this gap, the ultimate aim of this research is to contribute towards a viable knowledge transfer model and suggest the implementation guidelines for TMS to facilitate the knowledge transfer process. To achieve this purpose, the study incorporates three underlying theories; knowledge-based view, organisational learning theory and social exchange theory for the ideation of concepts. In response to the research aim, six research objectives with 16 hypotheses have been outlined to be tested. The data were collected via a cross-sectional self administered survey, which yielded 195 usable questionnaires from IT personnel at three e-government lead agencies located in Putrajaya and Cyberjaya. The measurement opted was based on subjective perception instead of objective measures as the respondents are doubt to sufficiently quantify the volume of transferred knowledge. This study employed various types of multivariate analysis and Partial Least Squares Structural Equation Modelling (PLS-SEM) to analyse the collected data. The result of the goodness of fit index satisfies the recommended value while 12 hypotheses were suppgrted. Hence, the developed model is considered acceptable. The validation results revealed that the entire model fit is appropriate and indicated the stability of theory used in building a model. Additionally, the findings showed that knowledge transfer in IT outsourcing is significantly affected by three sets of factors; the client factor, vendor factor and TMS factor. Specifically, the results depicted that credibility and disseminative capacity of the vendor's are crucial in affecting knowledge transfer in IT outsourcing. The research confirmed that TMS routines do exist among project members with the referral and allocation routines yielding the most significant routines that affect knowledge transfer. In addition, the research proved that knowledge transfer has a significant effect towards IT outsourcing project success. The present research will provide some usehl insights not only for IT project managers to better manage the transferred knowledge; however, to effectively develop the IT outsourcing team's TMS as the more value this TMS has to prevent knowledge or skill loss. Additionally, the study contributes to theory development by introducing a new scale measurement for TMS and knowledge transfer constructs.

Item Type: Thesis (PhD)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > HD45-45.2 Technological innovations. Automation
Depositing User: Normajihan Abd. Rahman
Date Deposited: 24 Dec 2013 08:47
Last Modified: 24 Dec 2013 08:47
URI: http://eprints.uthm.edu.my/id/eprint/4669
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