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A preliminary study of grievance system in non-unionised companies

Mohd Adi, Mohd Nazir and Ahmad, Abd Rahman and Md Noor, Haris and Mohd Yusof, Mohd Marwan (2013) A preliminary study of grievance system in non-unionised companies. In: 2nd International Conference on Technology Management, Business and Entrepreneurship 2013 (ICTMBE 2013) , 4-5 December 2013, Melaka, Malaysia .

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Dispute resolution withinthe non-union workplace varies from employer to employer. As compared to unionised companies, most of the non-unionised entitiesdo not have a formal employees’ complaint system. The objective of this study was to identify the employees’ complaint system applied by the employers in the non-unionised companies. In this study, a multiple case study approach was employed on eight respondents who were the employers of the companies. Several interview sessions were conducted in order to obtain the data from the respondents. The results showed that open-door polices was the most frequent complaint system used by the employers in non-unionised companies that was equivalent to 75% of the total respondents. In open-door policies, it was found that the respondents had different approaches in resolving the grievance. Some of them employed direct complaint method or through peer assistance or with initiative of the employer himself to approach colleagues of the grievant worker to figure out the issue.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: grievance system; non-unionised companies and employee’s complaint system
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Faculty of Technology Management and Business > Department of Technology Management
Depositing User: Normajihan Abd. Rahman
Date Deposited: 10 Jun 2014 07:42
Last Modified: 21 Jan 2015 08:05
URI: http://eprints.uthm.edu.my/id/eprint/5032
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