UTHM Institutional Repository

An investigation of user satisfaction on the library information resources, facilities and services of a public university

Ng , Kim Soon and Mohd Hasbi, Nurulhanira and Ahmad, Abd Rahman (2013) An investigation of user satisfaction on the library information resources, facilities and services of a public university. In: 2nd International Conference on Technology Management, Business and Entrepreneurship 2013 (ICTMBE 2013) , 4-5 December 2013, Melaka, Malaysia .

[img] PDF
An_Investigation_of_User_Satisfaction_on_the_Library.pdf

Download (410kB)

Abstract

Universities libraries are shaping up with facilities to provide satisfaction in accessing and studying information to meet today's knowledge-intensive environment. This study aims to investigate users' satisfaction on the library information resources, facilities and services for learning and research works at a public university. The population of this study comprises of students from the different faculties in the campus. Survey questionnaires were distributed to library users through stratified and convenient sampling method to collect the required information. Data were then analyzed using descriptive analysis, factor analysis, correlation analysis and regression analysis. The results of this study reflected the needs of good library information resources, facilities and services to ensure user's satisfaction for learning and research.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: library; university library; library user's satisfaction
Subjects: Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science
Divisions: Faculty of Technology Management and Business > Department of Technology Management
Depositing User: Normajihan Abd. Rahman
Date Deposited: 09 Jun 2014 08:27
Last Modified: 21 Jan 2015 08:12
URI: http://eprints.uthm.edu.my/id/eprint/5078
Statistic Details: View Download Statistic

Actions (login required)

View Item View Item

Downloads

Downloads per month over past year