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The critical review on human resource competencies of third party logistic (3PL) companies by service users

Hashim, Fazian (2013) The critical review on human resource competencies of third party logistic (3PL) companies by service users. In: Management, Business and Entrepreneurship 2013 (ICTMBE 2013) , 4-5 December 2013, Melaka, Malaysia .

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In today's competitive business world, sustainable competitive advantage is the fundamental factor for achieving organizational strategies. The human resources function plays an important role in developing a sustainable competitive advantage through using people efficiently and effectively as a resource. To develop a competitive advantage, it is imperative that companies leverage the workplace as a competitive weapon. Individuals' knowledge, skills and understanding have long been recognized as essential for maintaining organisational economic competitiveness and enabling growth. This paper is a critical review on issue at both organisational and national level over the past decade regarding 'failures' to determine why Third Party Logistic (3PL) agreements may fail. One area that is suggested needs additional research is the mismatch between the 3PL as service provider's promises to service user and its actual capabilities and performance. That is, how service users of 3PL expect them to manage and utilizer their intangible asset which is human capital as internal strengths in order to maintain a competitive advantage to attract the support of existing and potential clients research focused on identifying and understanding of how the right knowledge, skills and abilities (KSAs) of employees in third party logistics (3PL) service companies are matched to their clients' expectations. Reviews from previous studies were compiled involving logistics sector that were outsourced to the Third Party. The finding reflects the needs of the service user, illustrating performance areas in service providers companies (3PL) that can be improved and suggesting aspects of company performance that can be used best for marketing them to potential service users.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: human resource competencies; third party logistics (3PL); service
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Faculty of Technology Management and Business > Department of Technology Management
Depositing User: Normajihan Abd. Rahman
Date Deposited: 27 May 2014 08:31
Last Modified: 21 Jan 2015 07:18
URI: http://eprints.uthm.edu.my/id/eprint/5138
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