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A conceptual framework for understanding the social care facilities management audit (SCFMA) at the residential care home for the elderly (RCHfE) in Malaysia

Lim, Wendy Wen Xin and Sulaiman, Noralfishah (2013) A conceptual framework for understanding the social care facilities management audit (SCFMA) at the residential care home for the elderly (RCHfE) in Malaysia. In: 2nd international Conference on Management, Economic and Finance (ICMEF 2013), 28-29 Oktober 2013, Kota Kinabalu, Sabah, Malaysia .


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The number of elderly ending up in welfare homes like Residential Care Home for the Elderly (RCHfE) in Malaysia is increasing by years. Census 2012 shows that the number of the elderly staying in the public RCHfE in Malaysia is approximately 1,927 people and this number is expected to increase as the elderly population in our country is expected to reach 3.2 million people by year 2020 which mark 9.5% of the Malaysian population. However, the existing RCHfE in Malaysia is seemingly not competent enough to deliver care needs to the elderly for the whole country. Reports and statistics reveal that the quality of healthcare service delivery at the RCHfE in Malaysia currently is yet to achieve the level of satisfactory. In addition, the absence of standards or National Minimum Standards (NMS) that is available in Malaysia makes the healthcare services more vulnerable to the elderly. Facilities Management (FM) is defined as an integration of processes within an organization to maintain and develop the agreed services which support and improve the effectiveness of its primary activities. Meanwhile, Facilities Management Audit (FMA) aims to reinforce and strengthen the FM processes deliver at the RCHfE. Currently, there are no FMA being conducted to audit standards delivered at the public RCHfE in Malaysia. Thus, this paper seeks to discuss a conceptual framework for Social Care Facilities Management Audit (SCFMA) for public RCHfE in Malaysia. Three research methods consist of participant observation; interviews and Delphi method are chosen for this study.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: residential care home for the elderly (RCHfE); facilities management (FM); facilities management audit (FMA); social care facilities management audit (SCFMA)
Subjects: T Technology > TH Building construction > TH3301-3411 Maintenance and repair
Divisions: Faculty of Technology Management and Business > Department of Real Estate Management
Depositing User: Normajihan Abd. Rahman
Date Deposited: 04 May 2014 04:26
Last Modified: 21 Jan 2015 07:57
URI: http://eprints.uthm.edu.my/id/eprint/5423
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