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The concept and context of social care facilities management audit (SCFMA) at the residential care home for the elderly (RCHfE) in Malaysia

Lim, Wendy Wen Xin and Sulaiman, Noralfishah and David , Baldry (2013) The concept and context of social care facilities management audit (SCFMA) at the residential care home for the elderly (RCHfE) in Malaysia. In: International Conference on Social Education and Community (ICSEC 2013), 11-13 November 2013, Hotel Bayview, Langkawi.


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Residential Care Home for the Elderly (RCHJE) serves as an important institutional care place for the elderly aged 60 and above. It acts as an alternative living arrangement, primarily for the elderly who need a safe and homely long-term residential based environment with 24-hour care available. RCHJE provides lodging, meal services and assistance with daily living activities for the elderly people. The absence of common standards regarding the establishment and running of RCHJE in Malaysia sets a wide degree of difference between the qualities of care provided by the care homes. Reports reveal that RCHJE in Malaysia deliver poor quality of healthcare services and facilities and it is yet to achieve the level of satisfactory. Therefore, the best way to secure the RCHJE in Malaysia from future liability is to implement an effective Facilities Management Audit (FMA) program. FMA provides an appraisal of the organization's management system. It offers RCHJE in Malaysia with the opportunities to pin-point the areas where there are short-falls in service and to develop an environment for continuous improvement in the quality of healthcare service for the elderly people. However, up to this moment, there are still no FMA being conducted to audit the standards delivered at the public RCHJE in Malaysia. Hence, this paper seeks to discuss about the Social Care Facilities Management (SCFM) in context and the FMA being practiced at the RCHjE in Malaysia. The research methods are identified to be participant's observation, interviews and Delphi method.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: residential care home for the elderly (RCHfE); facilities management audit (FMA)
Subjects: T Technology > TH Building construction > TH3301-3411 Maintenance and repair
Divisions: Faculty of Technology Management and Business > Department of Real Estate Management
Depositing User: Normajihan Abd. Rahman
Date Deposited: 04 May 2014 04:20
Last Modified: 21 Jan 2015 07:57
URI: http://eprints.uthm.edu.my/id/eprint/5424
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