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Development of knowledge management strategies for properties management companies in Malaysia

Mohamed Razali, Muhammad Najib and Manaf , Zaharah and David , Martin and Eni , Sabariah and Mat Ali , Nazmona and Ahmad, Nor Asnita (2011) Development of knowledge management strategies for properties management companies in Malaysia. Other thesis, Universiti Tun Hussein Onn Malaysia.


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The concept of knowledge management (KM) is a common concept in management theory. It has been practised in many fields such as business, human resource management, engineering, medical and science. Although it is a common concept in management, it can practically be implemented in property management industry particularly in Malaysia. The property market in Malaysia has shown a tremendous growth due to the strong economic growth. This has put Malaysian property market in on the radar from the investors1 point of view. From the global property performance, Malaysia contributes 0.7% and ranked at number 18. Real Estate Investment Trusts (REITs) has been introduced in Malaysia since August 2005 and it's contributes 0.3% of global market and 2.4% of Asian market. Malaysia is ranked at no. 14 in the world RElTs market. Malaysia also listed one of the transparent property markets in the world as a result of a good performance in property sector. This indicator gives a significant impact to property management industry in Malaysia. As property sector gives a significant impact to economic growth in Malaysia, these properties needs to be managing as it will gives good implication to the industry especially in RElTs business. Furthermore, property management as part of the service in property industry also affect by the rapid growth in this sector. Thus, it is believed knowledge management concept can assist property management players to gives a significant impact to the property industry. This research attempted to develop knowledge management concept among the property management companies in Malaysia. The model based on nine knowledge management strategies that have been developing through several processes as well as validated by the major respondents in this research. The strategies are identified as the major knowledge management concept that needs to be developed in the property management companies in Malaysia. The KM strategis model for property management are divided into 4 main models; knowledge management area (in concept), 4 major strategies (in concept), 9 main strategies (in details) and property management good practices. Overall, this research has highlighted the existing of the knowledge management concept in property management companies in Malaysia. With the competitive advantage of real estate business is become more challenging due to globalisation process in the future, property management companies in Malaysia needs to be evolved in order to stay in the business. It is believed; the concept of knowledge management in real estate will not only give a better way of management but also will generate more profit which is the main target in any business in the world. This research has widened the knowledge of knowledge management concept theory into real estate area particularly in property management business. The model formulated from this study will give a better idea for property management companies to strategise the KM strategies model strategic management to put into practice in organisation.

Item Type: Thesis (Other)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Depositing User: Normajihan Abd. Rahman
Date Deposited: 17 Jun 2014 06:58
Last Modified: 17 Jun 2014 06:58
URI: http://eprints.uthm.edu.my/id/eprint/5598
Statistic Details: View Download Statistic

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