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The relationship between TQM and innovation in service organizations: quantitative findings

Mustafa, Esam M.A. and Bon, Abdul Talib (2013) The relationship between TQM and innovation in service organizations: quantitative findings. In: 1st FPTP Postgraduate Seminar 2013, 23 December 2013, Fakulti Pengurusan Teknologi dan Perniagaan, UTHM .

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Abstract

This study investigates the relationship between TQM and innovation in service organizations. The data were collected from 209 service organizations operating in Malaysia. Confirmatory Factor Analysis and Structural Equation Modeling were used in the analysis. Results of hypotheses testing showed positive relationships between TQM and innovations. This study added the perspective of service organizations to the debate on the relationship between TQM and innovation. Managers of service organizations can use the results to link TQM implementation with innovation.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: TQM; innovation; service; TQM in service; innovation in services; Malaysia
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Faculty of Technology Management and Business > Department of Production and Operation Management
Depositing User: Normajihan Abd. Rahman
Date Deposited: 01 Sep 2014 06:55
Last Modified: 01 Sep 2014 06:55
URI: http://eprints.uthm.edu.my/id/eprint/5788
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