UTHM Institutional Repository

Mediator effect of TPM between TQM and business performance in Malaysia automotive industry

Ahmad, Md Fauzi and Zakuan, Norhayati and Raja Mohd Rasi, Raja Zuraidah and Muhd Nor, Nik Hisyamudin (2015) Mediator effect of TPM between TQM and business performance in Malaysia automotive industry. In: 3rd International Conference on Manufacturing, Optimization, Industrial and Material Engineering (MOIME 2015), 28-29 March 2015, Sheraton Kuta, Bali, Indonesia.


Download (1MB)


Total Quality Management (TQM) is vital management tool in ensuiing a company can success in the continuonsly growing competition in the global market. In order to survive in the global market with intense competition amongst regions and enterprises, the adoption of tools and techniques are essential in improving business performance. Howe~er, only few previous studies have examined the mediators and moderators between TQM and business performance. This present rcsearch proposed a TQM performance model with mediator effect of TPM with structural equation modelling, which is a more comprehensive model for developing countries, specifically for Malaysia. A questionnaire was prepared and sent to 1500 companies from automotive industry and the related vendors in Malaysia, giving a 21.3 per cent rate. The result concludes that TPM is partial mediation between and TQM and Business Performance with indirect effect (IE) is 0.25 which can be categorised as high mediator effect

Item Type: Conference or Workshop Item (Paper)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Faculty of Technology Management and Business > Department of Production and Operation Management
Depositing User: Mrs. Nurhayati Ali
Date Deposited: 12 Aug 2015 03:08
Last Modified: 12 Aug 2015 03:08
URI: http://eprints.uthm.edu.my/id/eprint/6987
Statistic Details: View Download Statistic

Actions (login required)

View Item View Item


Downloads per month over past year