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Balanced scorecard in higher education institutions: what should be consider?

Ahmad, Abd Rahman and Ng, Kim Soon (2015) Balanced scorecard in higher education institutions: what should be consider? In: 2015 International Symposium on Technology Management and Emerging Technologies (ISTMET), 25-27 August 2015, Langkawi, Kedah, Malaysia.


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The purpose of this concept paper is to explore factors influence BSC implementation in higher education institutions. Changes in educational systems in today’s competitive global environment have prompted several countries to restructure their strategy aligns with the demands for more accountability through financial planning and actual performance. In general, the BSC perspective includes of financial, customer, internal business process and learning and growth perspective. BSC is an innovative performance management system that has been widely applied in large organizations in the world. In fact, Higher education institutions are already using this performance measurement system effectively. BSC may assist organization to monitor the overall performance while simultaneously monitoring the excellent results.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: balanced scorecard; key performance indicators; performance management system
Subjects: L Education > LB Theory and practice of education > LB2300 Higher education
Divisions: Faculty of Technology Management and Business > Department of Technology Management
Depositing User: Normajihan Abd. Rahman
Date Deposited: 21 Sep 2015 07:23
Last Modified: 21 Sep 2015 07:23
URI: http://eprints.uthm.edu.my/id/eprint/7256
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