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The practices Of TQM among MS:ISO 9000 certified company

Ramlan, Rohaizan and Tan, P. Y. (2011) The practices Of TQM among MS:ISO 9000 certified company. In: 3rd International Conference on Information and Financial Engineerin 2011 g, 10-12 September 2010, Singapore.


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TQM is still considered problematic in many organizations due to bad strategy implementation and unsystematic process, insufficient understanding about TQM and the driven factors to its success were not in place. Thus, the objective of this study is to identify the most important factor for the implementation of TQM. 7 factors and 32 measurement items were developed from literature review and a survey was conducted among a sample of ISO 9000 certified companies. Descriptive test and reliability test were adopted in data analysis. The survey instrument was validated as highly reliable. The results found that Process Management is the most important factor among ISO 9000 certified companies. It also reflected that certified firms must develop their people orientation and make continuous improvement to achieve a higher extent in TQM. The result also showed the different perception on importance of factor based on different background of a company. The result’s finding is expected to offer new insights into the understanding of TQM and its success factor and as a guideline to assist the companies to implement a successful TQM program.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: ISO 9000 certified firm; total quality management (TQM)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Faculty of Technology Management and Business > Department of Production and Operation Management
Depositing User: Normajihan Abd. Rahman
Date Deposited: 24 Jul 2016 08:01
Last Modified: 24 Jul 2016 08:01
URI: http://eprints.uthm.edu.my/id/eprint/8197
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