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Benchmarking best practices through quality management systems among contractors in Malaysia

Klufallah, Mustafa M. A. and Hasmori, Muhammad Fikri and Said, Ilias and Idris, Nur Hidayah (2010) Benchmarking best practices through quality management systems among contractors in Malaysia. In: Proceedings of ICIEBM 2010, 2010, Yogyakarta, Indonesia.

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Abstract

This paper aims to identify the current trend of QMS implementation, improvement methods and benchmarking best practices. This research employs the ,methodology of literature review to identify practices arising from use of QMS, which then; a questionnaire survey was conducted to benchmark best practices. The analysis was conducted via use of Statistical Package for Social Sciences (SPSS) version 17. The results revealed best practices from four different perspectives, where; (i) organization & people has the best practice oriented on QMS to having an integrated project management system; (ii) quality and construction has the best oractice oriented on using QM S to execute a form of quality control in construction; (iii) competitive advantage and clientele satisfaction has the best practice oriented on QMS as a mean to be more competitive and (iv) profits and cost savings has the best practice oriented on implementing QMS to achieve QA.The findings from this research could be use as a guide for companies to achieve their goal in the desired perspective

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: quality management system; best practices; Malaysian contractor
Subjects: T Technology > T Technology (General)
Divisions: Faculty of Civil and Environmental Engineering > Department of Construction Engineering and Architecture
Depositing User: Mrs. Nurhayati Ali
Date Deposited: 13 Aug 2018 03:38
Last Modified: 13 Aug 2018 03:38
URI: http://eprints.uthm.edu.my/id/eprint/8325
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