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A review of facilities management services for enhancing and provisioning of optimal quality municipal services for local government in Malaysia

Bello, Muhammad Umar and David , Martin and Kasim, Rozilah and Ahmad Aliyu, Aliyu (2016) A review of facilities management services for enhancing and provisioning of optimal quality municipal services for local government in Malaysia. In: 8th International Real Estate Research Sysposium (IRERS 2016).


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Facilities Management services are very significant for effective and efficient service delivery. Facilities Management services is not just to optimise running costs of buildings, but to raise efficiency of the management of space and related assets for people and processes, in order that the mission and goals of the organisation may be achieved at the best combination of efficiency and cost. Valuable as the FM services are, for any local government to provide adequate and sufficient services to its local community, the process for the deliverance has to be coordinated which the FM services can provide. FM services are significant for project management, facilities sustainability, facilities maintenance, financial management, space management, building services and generally customer satisfaction. The need for improvement of service delivery cannot be achieved as required in any level of government, especially local authorities were the local community to be served are in closed range to the officials that are running their developmental affairs. Provisioning of services to local communities are the main function of LAs. This study reviewed the FM Services for the enhancing and provisioning of optimal quality municipal services of local government in Malaysia. This study shows that FM services are paramount for effective service delivery most especially in local government. But FM services are not much recognised in Malaysia which makes many local government service delivery inefficient. Until of recent where government play significant role in the development of FM services to tackle lack of maintenance in public buildings, ineffective service delivery. Indeed, in recent years, the series of services covered within the context of facilities management has been visible as more complex, facilities management has turned into the main operational functions of an organisations. A way forward is that local government authorities should embark on using the FM services by employing staffs that are FM professionals in terms of in-house service delivery and outsourcing for the services that are detriment for the development of local communities. Services to be outsource should be based on the need and wants of local community, Community participation should be enhance in terms of decision making for any services to be rendered to the populace, local authorities should make sufficient fiscal effort to obtain all the resources that are potentially available to them and accountability should be employ for judicious utilisation of financial resources. Conclusively, on that strives to strike a balance between the environmental, economic and social benefits for all local people. The management of LAs should be concerned with their main constitutional responsibilities of provisioning of effective and efficient services based on the needs and wants of the local community through FM services.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: facilities management services; in-house services; outsource services; service delivery; municipal services; local authorities
Subjects: T Technology > T Technology (General)
Divisions: Faculty of Technology Management and Business > Department of Real Estate Management
Depositing User: Mr. Mohammad Shaifulrip Ithnin
Date Deposited: 13 Aug 2018 03:26
Last Modified: 13 Aug 2018 03:26
URI: http://eprints.uthm.edu.my/id/eprint/8372
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