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Development of an integrated model for adoption of management information systems in Yemeni telecommunication organizations

Salem Alwan, Yaser Hasan (2016) Development of an integrated model for adoption of management information systems in Yemeni telecommunication organizations. PhD thesis, Universiti Tun Hussein Onn Malaysia.

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Abstract

The Telecommunication sector is a significant contributor towards countries’ economic activities. Recently, the developing nations have witnessed significant transformations in this sector due to its impact on their economies. In the context of Yemen, telecom-municationis an interesting sector due to its high growth rate over the past few decades compared to other sectors. The sector’s revenue alone has accounted for 13 % of Yemeni GDP. Consequently, Telecommunication is important in the Yemeni economy. There are various issues faced by this sector, especially in the Yemeni context such as inadequate training provided to end users, insufficient support provided by top man-agement, insufficient quality of information and data, and low level of employee’s satisfaction. Apart from that, the previous issues have caused low level of individual performance. Hence, this study focused on the previous factors as well as other fac-tors which are rarely mentioned in previous studies in Yemeni context. Management information systems is one of the most important solutions in telecommunication orga-nizations, which is used to solve the previous issues in Yemen. Moreover, the adoption of management information systems in Yemeni Telecommunication companies plays an imperative role to develop and further improve individual performance by resolving the stated issues. Hence, the objective of this study was to develop an integrated model for the adoption of management information systems in Telecommunication organiza-tions. In addition, this study determined the impact of technological, organizational, and people factors on perceived usefulness and user satisfaction towards enhancing individual performance. Questionnaire was used to collect primary data and the col-lected data were analyzed by using AMOS version 21 and SPSS version 22. The response rate in this study was 60.57%. 382 effective cases were analyzed with the SEM technique to validate the proposed model where data were obtained from four telecommunication companies. CFA and hypothesized model were tested with SEM technique in this study. The findings showed that technological factors (system quality, and information quality) and people factors (computer self-efficacy, and computer ex-perience) impacted on perceived usefulness. In addition, technological factors (system quality, and information quality), organizational factor (user training), people factor (computer experience) and perceived usefulness impacted on user satisfaction while perceived usefulness impacted on individual performance. The findings of this study would be useful for managers, especially in the Telecommunications sector to under-stand the impact in the adoption of management information systems. The success of the adoption affects individual performance, thus the revenue of these companies will increase and have a positive role in improving the country’s economy.

Item Type: Thesis (PhD)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Depositing User: Mr. Mohammad Shaifulrip Ithnin
Date Deposited: 23 Jan 2017 02:17
Last Modified: 23 Jan 2017 02:17
URI: http://eprints.uthm.edu.my/id/eprint/8754
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