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Selection and implementation of quality control and improvement initiatives: case studies of two Malaysian manufacturing companies

Hashim, Siti Arfah (2014) Selection and implementation of quality control and improvement initiatives: case studies of two Malaysian manufacturing companies. Masters thesis, Universiti Tun Hussein Onn Malaysia.

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Abstract

Quality Control and Improvement Initiatives (QCII) refer herein to approaches, systems, tools and/or techniques and included, for example: Statistical Process Control (SPC), Six Sigma, Design of Experiment (DOE), Failure Mode and Effect Analysis (FMEA) and Acceptance Sampling. Unfortunately, there is a relatively lack of guidance available to organisations on how to select and implement appropriate QCII according to the context. In addition, very limited study has been found on the selection and implementation of multiple QCII in Malaysian manufacturing companies. The objectives of this study are to (1) identify the main QCII currently being used by the case companies, (2) investigate the processes involved in selecting and implementing multiple QCII, and (3) propose a framework for selecting and implementing QCII. Research approach used is case study, involving two Malaysian manufacturing companies. Main data collection method used is interview. The main QCII currently being implemented by the case companies are Quality Improvement Team, 8D Problem Solving Technique, Quality Gates, Failure Mode and Effect Analysis, Process Control Plan and Work Instruction. Based on case study data and literature review, a framework for selecting and implementing QCII has been developed. The framework summarises six main steps for selecting and implementing QCII which involved: (1) Diagnose current situation and performance, (2) Identify area(s) for improvement, (3) Identify and understand relevant QCII, (4) Select appropriate QCII, (5) Implement the QCII, and (6) Monitor progress and evaluate performance.

Item Type: Thesis (Masters)
Subjects: T Technology > T55.4-60.8 Industrial engineering. Management engineering
Depositing User: Mr. Mohammad Shaifulrip Ithnin
Date Deposited: 12 Feb 2017 07:43
Last Modified: 12 Feb 2017 07:43
URI: http://eprints.uthm.edu.my/id/eprint/8872
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