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Preliminary investigation of workload on intrastate bus traffic controllers

Teo, Yen Bin and Jalil, Azlis-Sani and Mohd Yunos, Muhammad Nur Annuar and S. M. Ismail, S. M. Sabri and Ahmad Tajedi, Noor Aqilah (2016) Preliminary investigation of workload on intrastate bus traffic controllers. IOP Conference Series: Materials Science and Engineering, 160 (1). pp. 1-9. ISSN 1757899X

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The daily routine of bus traffic controller which involves high mental processes would have a direct impact on the level of workload. To date, the level of workload on the bus traffic controllers in Malaysia is relatively unknown. Excessive workload on bus traffic controllers would affect the control and efficiency of the system. This paper served to study the workload on bus traffic controllers and justify the needs to conduct further detailed research on this field. The objectives of this research are to identify the level of workload on the intrastate bus traffic controllers. Based on the results, recommendations will be proposed for improvements and future studies. The level of workload for the bus traffic controllers is quantified using questionnaire adapted from NASA TLX. Interview sessions were conducted for validation of workload. Sixteen respondents were involved and it was found that the average level of workload based on NASA TLX was 6.91. It was found that workload is not affected by gender and marital status. This study also showed that the level of workload and working experience of bus traffic controllers has a strong positive linear relationship. This study would serve as a guidance and reference related to this field. Since this study is a preliminary investigation, further detailed studies could be conducted to obtain a better comprehension regarding the bus traffic controllers.

Item Type: Article
Subjects: H Social Sciences > HE Transportation and Communications
Divisions: Faculty of Mechanical and Manufacturing Engineering > Department of Manufacturing and Industrial Engineering
Depositing User: Mr. Mohammad Shaifulrip Ithnin
Date Deposited: 13 Aug 2018 03:24
Last Modified: 13 Aug 2018 03:24
URI: http://eprints.uthm.edu.my/id/eprint/8981
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